Working with CX

From your idea
to an agreed order.

A project-based process for brands, retailers and clubs. No online checkout: specifications and commercial terms are agreed before an order.

01
Tell us what you need
Choose a collection or bring your own direction. Include quantity per design, destination and target arrival date.
02
Review the quotation
Agree the tile specification, included accessories, packaging, sample costs and delivery basis in writing.
03
Approve artwork & sample
Check the file version, colors, tile inventory and accessory fit. Record changes before production approval.
04
Confirm production & inspection
Agree the production schedule and inspection scope against the approved sample and specification.
05
Arrange shipping & follow-up
Confirm the final packout, shipping documents and delivery arrangement. Record any issue with photos and the affected quantity.

What your quotation needs to confirm.

Confirm quantities per design and separate minimums for custom packaging and accessories. No universal MOQ is published yet.

Agree what the sample includes, its fee, courier cost, timing and whether any fee credit applies.

Confirm the currency, deposit and balance terms, shipping basis and destination. No payment is taken on this website.

Agree the checks, acceptance criteria, evidence required for a reported issue and the resolution process before ordering.

These are checkpoints for a written quotation, not fixed prices, delivery promises or a published warranty.